Consumer KnowledgeBase

SmartStart - Phone application

Administrator — Wed, 11 May 2011 06:51:12 GMT

ARTICLE # M1222-10065

PRODUCT (if applicable)
SmartPark

BYPASS MODULE (if applicable)

SYMPTOMS
My SmartPark location is not accurate. The location it shows for my car is not correct.

CAUSE
SmartPark does not track your vehicle, it uses the location of your phone to determine where you were when you parked your car. You also do not need to purchase a plan to use SmartPark, its free!Your SmartPhone's GPS accuracy is affected by a number of factors, including satellite positions, noise in the radio signal, atmospheric conditions, and natural barriers to the signal. Noise can create an error between 1 to 10 meters and results from static or interference from something near the receiver or something on the same frequency. Objects such a mountains or buildings between the satellite and the receiver can also produce error, sometimes up to 30 meters. Condition 1: Phone already knows where it is; invoking the Google map in an iPhone or Android, or running another app that uses location services will cause it to update its position. • You press lock, the phone uses its known current location and then updates it – very fast, relatively accurate because the first pin and the final pin are set fairly close together in time. Condition 2: Phone doesn’t have a good current fix because the last time you used location services you were miles away, was a different day, etc.• You press Lock• Phone asks the cell tower it’s connected to where IT is (there are GPS receivers in cell towers)• Phone sticks a pin in the map based on that first response. This can be 1-2 miles distant. • Phone also asks cell tower what satellites it can see in the sky (that shortens its own search drastically)• Phone then locates the satellites and will locate itself to within 50 feet or so. In Condition 2, this process can take maybe 30 seconds to a minute, depending on how good the view of the sky is, how fast the phone processor is, etc. You can see this actually happening on an iPhone or Android phone. Tag the location, check the map, location may be 1+ mile away (if the phone didn’t have a current fix when you pressed the button). Check it again in say 30 seconds, and that pin will have moved on the map. The route between start/stop may have turned into a big circle, depending on the timing. Check it again 30 seconds after that, and the pins will be on top of each other and will be very very close to the pin that shows the current handset location, assuming you stayed put. If you tag your location again right after that, the first pin will be super accurate because location services already knows where the phone is. In the real world, if you press Lock next to your car and start walking, the “final” fix will be where you were when you had walked for 30-60 seconds. I’m approximating those times & distances but you get the idea.

RESOLUTION
So, to make it work better, tag twice or tag before you walk, or have the map open, etc. Anything that improves the phone’s current fix will improve the accuracy of the “final” fix, relative to where you parked. If you can’t get a clear view of the sky, use the photo/note utilities to save info. All of this is consistent with how other location-based services work on these phones. Not all of them have the same logic though as far as pinning the map instantly, you have to wait for that to happen on a lot of them before you can do anything else (like get directions etc.)

IMPORTANT NOTE
FAQ - Please contact your local Authorized Directed Dealer or Retailer for additional clarification regarding this topic.

Related Vehicle: 0

Vehicle Security - Pre-installation/purchase inquiry

Administrator — Tue, 26 Apr 2011 03:19:35 GMT

ARTICLE # M810-15669

PRODUCT (if applicable)
Viper 5501

BYPASS MODULE (if applicable)

SYMPTOMS
I read that this system has "Channel Linking". What is "Channel Linking"? How does it work and why would I need it

CAUSE

RESOLUTION
Many Directed Keyless/Security/Remote Start systems incorporate "Channel Linking". "Channel Linking" allows an auxiliary channel to be "linked" to a function of the system. Either arm (lock), disarm (unlock) or remote start functions can have an auxiliary channel "linked" to them. Once an auxiliary channel has been "linked" to a function the output can be programmed as a latched output, latched output reset with ignition or timed for 30 seconds. The type of output used is dependant on the vehicle and type of memory system being activated in the vehicle. Common uses for a "linked" auxiliary channel would be to activate memory systems in newer vehicles. Many newer vehicles include memory systems that can adjust the seat, steering wheel and mirror positions, climate control and in some cases radio settings and channel presets.Keep in mind, for "Channel Linking" to work properly the auxiliary channel must be "linked" to the function through feature programming, then configured for the proper type of output depending on the vehicle and finally the auxiliary output needs to be properly connected to the memory circuit in the vehicle that is to be activated.

IMPORTANT NOTE
FAQ - Please contact your local Authorized Directed Dealer or Retailer for additional clarification regarding this topic.

Related Vehicle: 0

Hand Held Remote - Needs help programming a remote

Administrator — Wed, 20 Apr 2011 03:00:28 GMT

ARTICLE # 161-149547

PRODUCT (if applicable)
Viper 5202V

BYPASS MODULE (if applicable)

SYMPTOMS
User cannot select car 1 or 2 on new LE style remotes

CAUSE
This feature has to be turned on for all new LE models before use to prevent accidental selection of car 2 mode

RESOLUTION
To turn this function on;Hold F for ~ 13 seconds (or until orange LED is on)Hold unlock for ~ 2.5 seconds (or until LED blinks twice)Toggle car 1/2 selction on and off with remote start button (1 blink on, 2 blinks off

IMPORTANT NOTE
This article requires a basic understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: N/A N/A 0

Vehicle Security - Can't adjust or access feature program

Administrator — Wed, 20 Apr 2011 02:54:35 GMT

ARTICLE # 161-146451

PRODUCT (if applicable)
Viper 5702V

BYPASS MODULE (if applicable)

SYMPTOMS
User cannot enter remote shock sensor adjustment via LC3 remote per owners guide instructions

CAUSE
LC3 transmitter is in remote start or RKE mode and will not have feature available until the transmitter is programmed to SEC or Security system type

RESOLUTION
Press and hold F for ~13 seconds to enter initial setup, a long beep will confirm the menu enterence. use the AUX button if necessary to scroll menu item to display "main setup". Press and release F button to select, a beep will confirm. Press and release AUX until "system type" is displayed. Press and release F to select this option. The current system type will now be displayed. Press and release AUX until the item "security" or "SEC" is displayed. Press and release F button to select and save selection. Press and release lock or unlock to exit menu and return to home screen confirmed by clock on screen.Enter remote sensor adjustment procedure as normal(Press and hold F for ~13 seconds to enter initial setup, a long beep will confirm the menu selection. use the AUX button if necessary to scroll menu item to display "sensor adjust". Press and hold F to enter sensor adjust menu. Press and release AUX to select desired level, press and release F to store setting and test, press lock to save setting.

IMPORTANT NOTE
This article requires a basic understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: N/A N/A 0

SmartStart - Hardware / Module

Administrator — Tue, 19 Apr 2011 04:39:36 GMT

ARTICLE # M122-12725

PRODUCT (if applicable)
SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
I am connecting a SmartStart module to a security system that is triggering a seperate remote starter via the channel 3 aux output. When I press the "start" button on the phone it makes the module lock up and continuously click until I disconnect power

CAUSE
The ESP protocol is not set up to send the correct information to the SmartStart module which causes it cycle indefinitely

RESOLUTION
Use the supplied document to interupt the blue wire on the SmartStart cable when activating the channel 3 output

IMPORTANT NOTE
This article requires a professionally trained installer take action. Please contact your local Authorized Directed Dealer or Retailer for assistance.

Related Vehicle: 0

SmartStart - Phone application

Administrator — Tue, 01 Mar 2011 07:30:43 GMT

ARTICLE # M31-13325

PRODUCT (if applicable)
SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
Some Android handsets – the Samsung Fascinate for one – can have intermittent problems fixing its location using GPS. This will cause an error to occur when using SmartStart v2.1 app on these phones. When you lock the car (with SmartPark settings switch set to “On”), the car will lock but you get a pop-up error message that references using the wireless network settings, and no location is saved.

CAUSE

RESOLUTION
Until this problem is resolved by the phone manufacturer or carrier in question, Android users can turn off SmartPark on the Settings tab, which allows them to still try and save a location manually but will eliminate the auto-save that happens when you press “Lock” so they don’t see the error message every time they lock their car with the app.

IMPORTANT NOTE
FAQ - Please contact your local Authorized Directed Dealer or Retailer for additional clarification regarding this topic.

Related Vehicle: 0

SmartStart - Push/SMS notification

Administrator — Fri, 11 Feb 2011 05:51:27 GMT

ARTICLE # M1013-12848

PRODUCT (if applicable)
SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
When my alarm is triggered I get push notification on my phone but it doesn't work all the time. How can I get dependable notification on my phone when my alarm is triggered?

CAUSE
Push notification is nice when it works but in some instances can be unreliable. This is a phone manufacturer issue and not a SmartStart issue. Because of this Directed does not rely on push notification as our primary alarm feedback protocol, only as a supplement to SMS alerts

RESOLUTION
To have SMS alerts added to your account please contact technical support at 800-753-0800. We will need your mobile phone number and the name of your cellular carrier. Please remember that the system in your vehicle MUST have an alarm capability. This means the VSS3000 and VSS4000 units DO NOT generate SMS alarm triggers

IMPORTANT NOTE
FAQ - Please contact your local Authorized Directed Dealer or Retailer for additional clarification regarding this topic.

Related Vehicle: 0

SmartStart - Error sending command

Administrator — Fri, 11 Feb 2011 05:46:32 GMT

ARTICLE # M113-10959

PRODUCT (if applicable)
SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
I just had a SmartStart installed in my vehicle. The shop was able to test and activate the system with no problems. Now that I'm home, I've selected a plan and have my user name and password and have downloaded the SmartStart app. to my compatible Smart Phone. However, when I try to start my vehicle it doesn't work and I get the message "error sending command".When I returned to the shop that installed the SmartStart it works fine but still will not work when I am home with the vehicle.

CAUSE
This is most likely an issue with cellular coverage in your area. Your SmartStart and your Smart Phone must have a strong cellular signal to operate properly. Keep in mind that even if your Smart Phone doesn't use AT&T service the SmartStart module in the vehicle does.

RESOLUTION
If your Smart Phone does use the AT&T network and has a strong signal it is unlikely you will have this problem. If you do, it is recommended that you return to the dealer that installed the system.If your Smart Phone uses any other cellular service it is important to check that it has a good, strong signal. If it does there is a good chance that the SmartStart module does not have a strong AT&T signal.If you suspect this is the case there is an AT&T Coverage Viewer that can be accessed on the internet. Simply go to the link below and type in your zip code or even your exact address for a map of your area showing the relative quality of the AT&T signal in your area.http://www.wireless.att.com/coverageviewer/#?type=voice&3g=tThis can give you a good indication of where you should expect the SmartStart system to work or not.

IMPORTANT NOTE
This article requires a basic understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: 0

SmartStart - Error sending command

Administrator — Fri, 11 Feb 2011 05:27:28 GMT

ARTICLE # M212-14008

PRODUCT (if applicable)
SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
Your phone is no longer able to control Viper SmartStart. The message "error sending command" is displayed

RESOLUTION
If your Smart Phone does use the AT&T network and has a strong signal it is unlikely you will have this problem. If you do, it is recommended that you return to the dealer that installed the system. If your Smart Phone uses any other cellular service it is important to check that it has a good, strong signal. If it does there is a good chance that the SmartStart module does not have a strong AT&T signal. If you suspect this is the case there is an AT&T Coverage Viewer that can be accessed on the internet. Simply go to the link below and type in your zip code or even your exact address for a map of your area showing the relative quality of the AT&T signal in your area. http://www.wireless.att.com/coverageviewer/#?type=voice&3g=t This can give you a good indication of where you should expect the SmartStart system to work or not.

IMPORTANT NOTE
This article requires a professionally trained installer take action. Please contact your local Authorized Directed Dealer or Retailer for assistance.

Related Vehicle: 0

Directed SmartStart - Phone application

Administrator — Wed, 22 Dec 2010 04:50:10 GMT

ARTICLE # M1222-14691

PRODUCT (if applicable)
SmartPark, SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
What is SmartPark?SmartPark allows users to pinpoint exactly where they parked their car. The feature notes a vehicle's location every time the user presses the door lock button in the Viper SmartStart app. To return to the stored location, users simply press the Find My Car button in the app and retrieve the location, accessing any additional accompanying photo or note reminder that the user may have stored. SmartPark shows a map with walking directions back to the car's location."Users can also find their car using a great augmented reality feature we call SnakeEyes," said Duffy. "You just hold up your phone and a virtual view of your car keeps you pointed in the right direction."

CAUSE
It's free, it's fun, and it's also useful. If you forget where you parked, SmartPark has the smarts to find your car."

RESOLUTION
Viper SmartStart users can simply update their app to get the new SmartPark feature. New users can download the free Viper SmartStart app with SmartPark at the iTunes App Store, BlackBerry App World, the Android Market, and at www.viper.com/smartstart.To watch Smartpark in action, please check out our YouTube link below:http://www.youtube.com/watch?v=1ea11guhumk

IMPORTANT NOTE
FAQ - Please contact your local Authorized Directed Dealer or Retailer for additional clarification regarding this topic.

Related Vehicle: 0

Remote start basic installation inquiry

Administrator — Wed, 22 Dec 2010 04:24:57 GMT

ARTICLE # 79-82915

PRODUCT (if applicable)
Viper 5202V

BYPASS MODULE (if applicable)

SYMPTOMS
Rear defroster doesn't activate during r.s. if vehicle has been drive

CAUSE
Rear defroster activation is temperature controlled by sensor in brain @ 55 degree

RESOLUTION
Command only toggles feature on, or off. defroster activation is controlled by internal temp sensor with any r.s. activation

IMPORTANT NOTE
This article requires a basic understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: Hyundai Tucson 2008

Remote Start - Vehicle will not remote start

Administrator — Wed, 22 Dec 2010 04:24:13 GMT

ARTICLE # 160-80337

PRODUCT (if applicable)
Design Tech 24923

BYPASS MODULE (if applicable)

SYMPTOMS
The ignition and accessories comes on but the starter never engages during remote start

CAUSE
The system seems to have a wire missing during the remote start sequence. The consumer used the Directwire sheet and connected all of the wires listed

RESOLUTION
I advised the consumer to check the remaining wires in the ignition harness to verify that all were connected.There was a white 2nd start wire that wasn't listed in the vehicle wire info. (the system system started fine when the wire was connected

IMPORTANT NOTE
This article requires a basic understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: Buick LeSabre 1999

Remote Start - Vehicle will not start with the key

Administrator — Wed, 22 Dec 2010 04:22:14 GMT

ARTICLE # M56-10722

PRODUCT (if applicable)

BYPASS MODULE (if applicable)

SYMPTOMS
Finished working on this vehicle and got everything put back together. Now it will not start with the key and when you try, the clock starts going backwards. The dash lights will not come on and the key will not come out of the ignition.

CAUSE
This can happen if the instrument cluster is unplugged.

RESOLUTION
The BCM will have to be re-set by a Cadillac dealer.

IMPORTANT NOTE
This article requires a basic understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: Cadillac CTS 2003

Security - Door locks for Security Systems

Administrator — Wed, 22 Dec 2010 04:21:54 GMT

ARTICLE # 160-80914

PRODUCT (if applicable)
Design Tech 24927

BYPASS MODULE (if applicable)
XK01

SYMPTOMS
The lock output works ,but the unlock doesnt when the remote buttons are pushed

CAUSE
The output current of the system may not be strong enough to drive the module input. Test the inputs of the xk01 by tapping the lock wire to ground followed by the unlock wire. (the locks should function as desired

RESOLUTION
Use the lock wires of the system to energize two relays (one for lock ,one for unlock)Connect the terminal 87 to a ground source and terminal 30 to the lock wires of the xk01 module.The lock and unlock function should work fine.

IMPORTANT NOTE
This article requires a basic understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: Chevrolet Silverado 2005

Remote Start - PTS will not shut down/start

Administrator — Wed, 22 Dec 2010 04:21:17 GMT

ARTICLE # 160-79131

PRODUCT (if applicable)
Python 4102P

BYPASS MODULE (if applicable)
1101t

SYMPTOMS
When the vehicle is remote started and the door is opened, the vehicle doesn't shut down

CAUSE
The vehicle requires that the button be pressed in order to shut down when the door is opened

RESOLUTION
On the 4x and 5x platforms, the channel 13, opt. 5+ can be linked to remote start off.connect the channel 3 wire (wht/blk)to the start button of the vehicle. With the vehicle remote started and the door being opened, the vehicle should shutdown

IMPORTANT NOTE
This article requires an advanced understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: Toyota Highlander Hybrid 2010

Interface - Installation guide unclear

Administrator — Wed, 22 Dec 2010 04:20:01 GMT

ARTICLE # 77-79726

PRODUCT (if applicable)
Viper 5702V

BYPASS MODULE (if applicable)
TBXKEY

SYMPTOMS
Looking for different options on the TBXKEY for European bypasses. Tried both options and the first option works when using the factory ring. The vehicle will not start with the key now. Used a relay to isolate and provide connection during remote start.

CAUSE
Looks like the TBXKEY is not isolating the RFID signal when using option 1 wiring since the dealer cannot get the car to start with the key.

RESOLUTION
Hardwiring TBXKEY into factory ring. Using a relay to allow for vehicle to start with key.TBXKEYPin 1 (black) -> 87 of relayPin 2 (black/stripes) -> 87a of relayPin 3 (black/texts) -> black/red @ factory key ringRelay85: status86: 12V87a: car side of cut white/red wire of factory key ring, Pin 2 (black/stripes) of TBXKEY30: key side of cut white/red87: Pin 1 (black) of TBXKEY

IMPORTANT NOTE
This article requires an advanced understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: Volkswagen Jetta 2000

Remote Start - Vehicle will not remote start

Administrator — Wed, 22 Dec 2010 04:19:45 GMT

ARTICLE # 77-81794

PRODUCT (if applicable)
Viper 5702V

BYPASS MODULE (if applicable)

SYMPTOMS
Remote start runs its course but car will not crank. (system re-attempts 3 times

CAUSE
the 5702v is security and remote start meaning it has built in starter kill. The wires are purple and green (purple output green is the key side of the interrupted crank wire

RESOLUTION
Reverse the Purple and green wires on the vehicles crank wire

IMPORTANT NOTE
This article requires a basic understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: Toyota Tacoma 2010

Remote start basic installation inquiry

Administrator — Wed, 22 Dec 2010 04:17:45 GMT

ARTICLE # 161-76337

PRODUCT (if applicable)

BYPASS MODULE (if applicable)

SYMPTOMS
Comfort closure feature turn on

CAUSE
Incorrect or no comfort closure is programmed on remote start brain

RESOLUTION
Newer remote start systems offer two options for Comfort Closure, Comfort Closure 1 holds the lock pulse for 20 seconds after lock; Comfort Closure 2 holds the lock pulse for 20 seconds, 800mS after the lock pulse

IMPORTANT NOTE
This article requires a professionally trained installer take action. Please contact your local Authorized Directed Dealer or Retailer for assistance.

Related Vehicle: 0

Security - Door locks for Security Systems

Administrator — Wed, 22 Dec 2010 04:16:43 GMT

ARTICLE # 160-91862

PRODUCT (if applicable)
Viper 3303V

BYPASS MODULE (if applicable)

SYMPTOMS
Door shut window rollup doesnt work after switch has been unplugged and plugged back in

CAUSE
The window rollup feature needs to be relearned to the vehicle if it loses power

RESOLUTION
In the owners guide in the power window control section (section 2)the symton and solution is listed. The igntion has to be on --roll the window down fully--rollup and hold for 3 sec.--tun off key and retry

IMPORTANT NOTE
This article requires a basic understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: Nissan 370Z 2010

Directed SmartStart - Hardware / Module

Administrator — Wed, 22 Dec 2010 04:15:40 GMT

ARTICLE # M122-19054

PRODUCT (if applicable)
SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
The amber LED on my SmartStart module does not illuminate completely solid

CAUSE
The module is either unable to establish a cellular connection due to poor signal strength OR the module is downloading new firmware

RESOLUTION
If the module displays a consistent flashing amber LED it means it is not searching for signal. If the amber LED blinks a few times then lights up solid, it means it is in the middle of a firmware update. These updates can take upwards of 5 minutes. Slower if they are unable to obtain full signal. Please be patient if the module is downloading new firmware

IMPORTANT NOTE
This article requires a professionally trained installer take action. Please contact your local Authorized Directed Dealer or Retailer for assistance.

Related Vehicle: 0

Directed SmartStart - My Smartstart Site Inquiry

Administrator — Thu, 02 Dec 2010 04:20:19 GMT

ARTICLE # M1013-19613

PRODUCT (if applicable)
SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
I activated my SmartStart after September 15, 2010 and the app won't work with the password sent to my Email. www.mysmartstart.com is asking me to pay for a secure service plan before I can start using the app. I was told by the installer that the first year was free.

CAUSE
This happens if you activate your SmartStart after September 15, 2010. As of that day we changed our service plan structure

RESOLUTION
You will need to choose a secure service plan before being able to use the SmartStart app. If you have proof that you purchased your SmartStart prior to September 15, 2010 you can contact the SmartStart team at 800-753-0600 to request a refund. Please be prepared to provide proof of purchase prior to September 15, 2010.Be aware that if you request a refund so that you receive your first year free you will not be eligible for the SmartStart Motor Club until you select and pay for a secure service plan.

IMPORTANT NOTE
FAQ - Please contact your local Authorized Directed Dealer or Retailer for additional clarification regarding this topic.

Related Vehicle: 0

Directed SmartStart - My Smartstart Site Inquiry

Administrator — Thu, 02 Dec 2010 03:58:15 GMT

ARTICLE # M1013-19705

PRODUCT (if applicable)
SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
SmartStart was just installed in my vehicle. I received my password via Email but when I try to use the app it immediately gives an "Error Sending Command" message.

CAUSE
This happens if you try to use the app before choosing a service plan. As of September 15, 2010 you must choose a secure service plan before SmartStart can be used.

RESOLUTION
After your installer tests and activates your SmartStart module the email you receive with your user name and password also has a link to www.mysmartstart.com. This is where you can choose and pay for a secure service plan. You will have to log onto the website using your user name and password. These are also the same user name and password that you will use to access the app on your phone.Once you log on to www.smartstart.com you will see all your SmartStart modules and will be given the option of a 1 year, $49 plan or a 3 year, $99 plan.

IMPORTANT NOTE
FAQ - Please contact your local Authorized Directed Dealer or Retailer for additional clarification regarding this topic.

Related Vehicle: 0

Directed SmartStart - User name or password not working - says invalid

Administrator — Thu, 02 Dec 2010 03:52:16 GMT

ARTICLE # M212-11640

PRODUCT (if applicable)
SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
I received the email with my password. However, the password is invalid when I enter it into the app

CAUSE
The password has an invalid combination of characters

RESOLUTION
This can happen after changing the password yourself from within the app OR it may sometimes occur when the password is automatically generated at our end. Please contact Viper SmartStart at 800-753-0600 to have your password reset

IMPORTANT NOTE
This article requires a basic understanding of the installed system. Please contact your local Authorized Directed Dealer or Retailer if you require additional assistance.

Related Vehicle: 0

Directed SmartStart - Pre-installation/purchase inquiry

Administrator — Thu, 02 Dec 2010 03:01:09 GMT

ARTICLE # M212-12560

PRODUCT (if applicable)
SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
I have multiple Viper SmartStart systems and they don't all show up on my phone

CAUSE
All Viper SmartStart modules that are to appear in the app must be registered under the same email address

RESOLUTION
Have the installer "add to existing account" during activation. If the installer fails to do this we can always fix it for you after the fact.Contact Viper SmartStart @ 800-753-0800 to have the missing systems added to your existing account.

IMPORTANT NOTE
FAQ - Please contact your local Authorized Directed Dealer or Retailer for additional clarification regarding this topic.

Related Vehicle: 0

Directed SmartStart - Pre-installation/purchase inquiry

Administrator — Thu, 02 Dec 2010 03:00:00 GMT

ARTICLE # M311-10646

PRODUCT (if applicable)
SmartStart

BYPASS MODULE (if applicable)

SYMPTOMS
Is there a limit to the range for SmartStart

CAUSE

RESOLUTION
For all practical purposes, no. Viper SmartStart works over the 3G cellular network or over Wi-Fi. This gives you virtually unlimited range anywhere in the United States. As long as the vehicle is within range of a GSM cellular signal and the compatible phone/device has a 3G or Wi-Fi signal, Viper SmartStart will work

IMPORTANT NOTE
FAQ - Please contact your local Authorized Directed Dealer or Retailer for additional clarification regarding this topic.

Related Vehicle: 0